Tracking

Track Your order

If available for your order, you will receive a tracking within the shipping confirmation email. This is mostly between 3-7 business days after purchasing. If you haven’t received it yet please check your spam/junk folder. If you still haven’t received it please contact us and fill in your order number and name. You will receive Your tracking shortly.

For more accurate tracking please visit http://global.cainiao.com

 

What is the status of my order? Has it already been shipped?
Please note the estimated delivery time is 25-30 business days to most countries, after shipment. However the maximum delivery time is 45 business days. Usually our delivery partners will ship the products like expected (25-30 business days). You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. We are not responsible for any custom fees once the items have been shipped.
How do I track my order?
Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking code. The best website to track your order is http://global.cainiao.com, but you can also use form above. Please note that the current status may not be the actual status. so if a package is not moving, it could be in your country already and not be updated yet. The maximum delivery time is 45 business days.
My tracking says 'no information available at the moment' or 'Not found'
For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Why am I not receiving any email notifications?
Order confirmations and shipping notifications are sent to the email address you provided when placing the order. If you don’t see the verifications email in your inbox, please check your Junk or Spam folders. Also verify any firewall or anti-spam software you have installed is not blocking our emails. If this is not helping you may have entered a wrong or invalid email address during the order process. Please contact us (https://consoleskins.co/contact/) and select the ‘Not receiving notifications’ subject.

For more information about shipping & delivery please visit:

Shipping & Delivery information

For more frequently asked questions please visit:

Frequently asked questions (FAQ)

Note: If you did not receive Your tracking number please contact us at [email protected]

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